Shipping policy

Shipping Policy

Last Updated: April 20, 2026

At Lux Outdoor Fireplaces, we are committed to ensuring your high-value fire features arrive safely and efficiently. Below you will find our detailed shipping terms and timelines.

Detail Specification
Shipping Area Continental USA Only (Excludes AK, HI, & International)
Order Cutoff Time 5:00 PM (Mountain Time)
Handling Time 3–5 Business Days (Mon–Fri)
Transit Time 3–7 Business Days (Mon–Fri)
Shipping Cost Free Shipping

1. Shipping Coverage Area

Lux Outdoor Fireplaces currently ships within the Continental United States only. We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international destinations at this time.

2. Order Processing & Handling Time

  • Order Cutoff Time: 5:00 PM (Mountain Time). Orders placed after this time will begin processing the following business day.

  • Handling Time: Most orders are processed within 3–5 business days (Monday – Friday). During this window, we coordinate with our suppliers, verify product availability, and perform quality checks on oversized items.

3. Transit Time & Delivery

  • Estimated Transit Time: Once dispatched, orders typically take 3–7 business days to arrive at your destination.

  • Total Estimated Delivery: You can expect your order to arrive within 6–12 business days from the date the order was placed.

  • Please note: Transit times are estimates and may vary based on your location and carrier schedules.

4. Shipping Carriers

We utilize a variety of carriers to ensure the safest delivery for your specific product:

  • Small Parcels: FedEx, UPS, or USPS.

  • Oversized/Heavy Items: Specialized Freight (LTL) carriers. Large items like fireplaces and fire tables are shipped via insured freight and include coordinated delivery scheduling.

5. Shipment Notification & Tracking

As soon as your order ships, you will receive a Shipment Confirmation Email containing your tracking number. For freight shipments, the carrier will contact you via the phone number provided at checkout to schedule a specific delivery window.

6. Delivery Exceptions & Delays

While we strive for prompt delivery, delays may occur due to weather, carrier capacity, or peak seasons. If a significant delay is expected, our team will proactively notify you via email with an updated timeline.

7. Missing or Damaged Shipments

If your tracking information shows "Delivered" but you have not received your package, or if the item arrives damaged, please contact us immediately at support@luxoutdoorfireplaces.com.

  • Note: For freight deliveries, please inspect the packaging before signing the delivery receipt. If the crate is visibly damaged, please note this on the driver's paperwork.

Contact Information

For any questions regarding your shipping status, please reach out to our support team:

Lux Outdoor Fireplaces Phone: (877) 335-2178

Email: support@luxoutdoorfireplaces.com

Address: 200 S. Wilcox St. Ste. 607, Castle Rock, CO. 80104